Help with the Cristal Memoria connector

For Claude, ChatGPT and other assistants that use the connector.

Include the action you tried, the time and the error message. Never send login codes, passwords or access tokens. Remove personal card content from screenshots unless it is needed to explain your issue.

Sign-in or missing cards

Sign in to Cristal Memoria first, using the same email address, and sync your collection. The connector reads that account's cloud collection. If you cannot access the current service, contact support.

A preview has expired

Previews are valid for five minutes. Ask the assistant to prepare a fresh preview before applying it. If you edited the same cards elsewhere, request a new preview to preserve those changes.

A video cannot be read

The connector reads the subtitles or captions of a public video. Private videos, videos without any captions and some sites cannot be read. Paste the transcript in the conversation instead: on YouTube, open the description, then Show transcript. The assistant then writes the cards from that text.

Disconnect or delete data

Remove the Cristal Memoria connection in the assistant's settings. For questions about access revocation, or to request deletion of your account, contact the email above. The account deletion instructions describe the available methods.